Dealing with customer service can be stressful and time consuming. So we sat down with our Customer Success Team to figure out some proactive tips to help with getting fast and accurate customer service (and not just at AMP, but anywhere). Here is our list of the 4 top tips to help you get assistance quickly and get along with your day.

Handwriting orders, searching for up to date product information, continuous back and forth with sales support. These frustrations can be eliminated with technology. To minimize these frustrations all you have to do is replace your notepad for an iPad! This article will help guide you in choosing the best iPad for you.

The new year is here and Las Vegas Market is right around the corner. Whether you are new to AMP or are a consistent user, these 5 tips will have you looking like the sales pro we know you are!

1. Technology is your friend

AMP Admins are you ready for Las Vegas Market? Follow these steps and you’ll be good to go!

1. Update AMP with new products for market

All new product should be added to the product table in your AMP CMS. For Pro Tips check out our article: master the merge.

How to: Update just inventory

In Part 1 of the series we created a walkthrough slideshow from the Slideshows section of the AMP CMS. In Part 2 of the series we brought the walkthrough slideshow into the real world in the form of QR code labels and printed price sheets using AMP’s Press features. We’re almost there – in this section we’re going to make sure our efforts don’t go unnoticed. This is Part 3.

Already read Part 1 and Part 2? Skip ahead to Part 3: The sales meeting

In Part 1 of the series we created a walkthrough slideshow from the Slideshows section of the AMP CMS. Our reps now have a product catalog for just the product at market in the order of the walkthrough - they already love us. We’re only getting started, though, on our path to stardom. This is Part 2.

Already read Part 1? Skip to Part 2: Warm up the presses

Market is a crazy time for everyone - new products are being finalized, reps are anxious, your managers are on edge... So how is it that some AMP admins come out of market looking like rock stars? Is it those darned AMP hangover kits? What are their secrets? We can show you a few ;) Over the next few weeks we’ll be releasing a 3-part guide for AMP admins, showing how you can be the star at market. This is part 1.

You can now link documents and videos directly to a product!  You can pull up the additional information while scrolling through the catalog, and your customer can click the link provided to download the document or video directly without you needing to send them a separate message.  Are there specific documents and videos you’d like to see linked?  Contact your manufacturer!

To link documents to products:

Calling all AMP admins! 

This one’s for you - the unsung AMP heroes who do the dirty work to keep their company’s AMP catalog accurate and looking fresh for reps and customers to use. But what if I told you the work didn’t have to be quite so dirty? That there was a simple, clean way to keep that catalog looking fresh? One that could potentially save you hours of your day and untold amounts of worry and angst? Intrigued? I’ll show you. It’ll only take 5 minutes - right this way.

The average person I talk with attending the High Point Market has been there for 30-35 years. This is my 5th year in the industry with only 12 High Point Markets/Pre-markets under my belt. However, I work with a couple hundred exhibitors each market and I've noticed they experience a lot of the same mistakes. Since High Point is right around the corner I wanted to share these mistakes so you and your company can try and avoid them.  Everyone’s goal is to have a successful market with low stress and I’m hoping my observations can help.

1. Don’t over commit yourself
   • Reps, Buyers, Exhibitors - don’t over schedule your meetings. Your buyers will show up early, your reps will show up late and everything in between.